Privacy Policy

Introduction

Welcome to Lovelane ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile dating application.

Information We Collect

Account Information: Name, email, phone number, date of birth, profile photos, location, gender, preferences

Usage Data: Profiles viewed, likes, messages, app interactions, device info

Payment Information: Subscription history (securely processed via Sigma payment gateway)

How We Use Your Information

• Matching: Show compatible profiles and facilitate connections
• Communication: Enable messaging and real-time chat
• Safety: Detect and prevent fraud, abuse, violations
• Improvement: Analyze usage patterns
• Customer Support: Respond to questions

Data Sharing & Disclosure

We do not sell your personal information. We may share data only in limited circumstances:

• With other users (profile information for matching)
• Legal requirements (court orders, law enforcement)
• Business transfers (mergers, acquisitions)

Your Rights & Controls

• Access: Request a copy of your data
• Correction: Update your profile
• Deletion: Delete your account (see Delete Account page)
• Data Portability: Export your data
• Opt-Out: Unsubscribe from marketing

Data Security

• End-to-end encryption for messages
• Secure HTTPS connections
• Regular security audits
• Access controls and authentication
• Data backup and disaster recovery

Children's Privacy

Lovelane is exclusively for users 18 and older. We do not knowingly collect information from minors. See our Child Safety Policy.

Contact

Questions? Email our Data Protection Officer at privacy@lovelane.co.zw

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